Secure payment

Secure Payment Policy

Effective Date: February 21, 2026

At Sam & Lu’s Treasures, your payment security is a top priority. We use secure and encrypted payment processing systems to ensure your information is protected at every stage of checkout.

1. Secure Encryption

Our website uses SSL (Secure Socket Layer) encryption technology to protect your personal and payment information.

  • All transactions are encrypted
  • Payment information is securely transmitted
  • We do not store full credit card details on our servers

You can verify our secure connection by looking for “https://” and the padlock icon in your browser address bar.

2. Accepted Payment Methods

We accept secure payments through trusted providers, which may include:

  • Major credit cards (Visa, Mastercard, American Express)
  • Debit cards (where supported)
  • PayPal
  • Other secure payment gateways integrated into our store

All payments are processed through certified third-party payment processors.

3. PCI Compliance

Our payment providers are PCI-DSS compliant (Payment Card Industry Data Security Standard), ensuring industry-level security controls are in place to protect cardholder data.

Sam & Lu’s Treasures does not directly store or process sensitive card information on its own servers.

4. Fraud Prevention

To protect our customers and our business, we may:

  • Conduct automated fraud screening
  • Request additional identity verification for high-risk transactions
  • Cancel or refuse orders suspected of fraud or unauthorized activity

If your order is flagged for security review, we will contact you for clarification before processing.

5. Currency

All transactions on samandlu.ca are processed in Canadian Dollars (CAD).

If you are using an international card, your bank may apply currency conversion fees.

6. Chargebacks

If you believe there is an issue with your order, we encourage you to contact us before initiating a chargeback.

Unauthorized or fraudulent chargebacks may result in account suspension and investigation.

7. Data Protection

Your personal information is handled in accordance with applicable privacy laws in British Columbia, including the Personal Information Protection Act (PIPA).

Please review our Privacy Policy for more details on how your information is collected and used.

8. Contact Us

Sam & Lu’s Treasures
British Columbia, Canada
Email: support@samandlu.ca
Website: https://samandlu.ca