Terms and conditions of use

Effective Date: February 21, 2026

Welcome to Sam & Lu’s Treasures (“we,” “us,” “our”).
By accessing or using https://samandlu.ca, you agree to comply with and be bound by the following Terms and Conditions.

If you do not agree, please do not use this website.

1. About Us

Sam & Lu’s Treasures is an online thrift store based in British Columbia, Canada. We specialize in curated pre-loved, second-hand, and vintage items.

2. Eligibility

To make purchases on this website:

  • You must be at least 18 years old or the age of majority in British Columbia.

  • You must provide accurate and complete information.

  • You must have legal capacity to enter into binding contracts.

3. Nature of Products (Pre-Loved Goods)

All items sold on samandlu.ca are:

  • Second-hand or pre-owned

  • Sold in their current condition

  • Individually described and photographed

Because our items are thrifted:

  • Minor wear, imperfections, or signs of previous use may be present.

  • Colors may vary slightly due to screen settings.

Unless otherwise stated, all items are sold “as is.”

4. Pricing & Currency

  • All prices are listed in Canadian Dollars (CAD).

  • Applicable taxes are calculated at checkout.

  • We reserve the right to correct pricing errors.

  • Orders may be cancelled if pricing errors occur.

Payment must be received before orders are processed.

Accepted payment methods: PayPal, Visa, Mastercard. 

5. Order Acceptance

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities

  • Cancel orders suspected of fraud or misuse

If your order is cancelled after payment, a full refund will be issued.

6. Shipping & Delivery

We currently ship within Canada unless otherwise stated.

Shipping timelines:

  • Are estimates only

  • Depend on the carrier

  • May be affected by weather, strikes, or external factors

Sam & Lu’s Treasures is not responsible for:

  • Delays caused by shipping carriers

  • Incorrect addresses provided by customers

  • Packages marked as delivered by the carrier

Risk transfers to the customer upon confirmed delivery.

7. Returns & Refund Policy

Due to the unique and second-hand nature of our items:

All sales are final.

8. Consumer Protection – British Columbia

Nothing in these Terms limits your statutory rights under the:

Business Practices and Consumer Protection Act

Consumers in British Columbia may have cancellation rights for certain online transactions.

For official information, please refer to Consumer Protection BC.

9. Intellectual Property

All content on samandlu.ca including:

  • Logo

  • Branding

  • Product descriptions

  • Images

  • Website layout

is the property of Sam & Lu’s Treasures and may not be copied, reproduced, or distributed without written permission.

10. Account Security

If you create an account:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You accept responsibility for activities under your account.

  • We may suspend accounts that violate these Terms.

11. Privacy

We collect, use, and disclose personal information in accordance with the:

Personal Information Protection Act

Please review our Privacy Policy for full details on how your information is handled.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Sam & Lu’s Treasures is not liable for indirect, incidental, or consequential damages.

  • Our total liability shall not exceed the amount paid for the item in question.

This limitation does not apply where prohibited by law.

13. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to systems

  • Copy or scrape content

  • Misrepresent purchased items as new or authentic branded goods without disclosure

14. Governing Law

These Terms are governed by:

  • The laws of the Province of British Columbia

  • The applicable federal laws of Canada

Any disputes shall be resolved in the courts of British Columbia.

15. Changes to These Terms

We may update these Terms at any time.

Changes will be posted on samandlu.ca with an updated effective date.

Continued use of the website constitutes acceptance of the revised Terms.

16. Contact Information

Sam & Lu’s Treasures
British Columbia, Canada
Email: support@samandlu.ca
Website: https://samandlu.ca